Refund policy

Our products are eligible for return.

• Returns accepted for 7 days, processing period (20 days)

• Customer provides return shipping

  Customer provides return shipping

  10% restocking fee

• New items only and No final sale items

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You need to request within 7 days of the items. After 7 days, requests are not accepted even if the item is damaged.

To start a return, you can contact us at shop@altselection.shop. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@altselection.shop

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right within 7 days.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as supplements, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, wrong item, wrong size.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.